That's why it's so important to smile, greet, and thank every customer. For many customers, their Rebag purses were their absolute favorites and these happy buyers thought the customer service was terrific. My bank also didn't show any ach transfer.I was trying to contact with rebag customer by email, chat but there is not any progress and all the feedback is automatic reply. I opened it, it looked okay, then when I used the bag and was out and about, a big decorative detail was so loose it fell out almost right away. At $780 with an estimated retail price of $2,495, this is another piece offering significant savings. The stamped-on Louis Vuitton symbol also adds to the glamor in such a simple way. The package was dropped off and scanned in at *** on January 16th. Customers can sell a once-loved item within 60 minutes by leveraging Rebag's unique upfront payment offering, or buy and sell an item in a single, combined transaction via Rebag's recently launched service: Clair Trade. Aydanos a proteger Glassdoor verificando que eres una persona real. Entrepreneurs and industry leaders share their best advice on how to take your company to the next level. Co-Founder, Board Member, President & Chief Executive Officer, To view Rebags complete valuation and funding history, request access, To view Rebags complete cap table history, request access, Youre viewing 2 of 10 competitors. Bring accepted styles to a conveniently-located Rebag store and receive fast quotes plus upfront offers, or buy and sell in one transaction to earn 15% more and, in most states, enjoy tax benefits. Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. I purchased a Bvlgari B.Zero 1 gold ring from Rebag in April 2022. Rebag grew from a broader interest in how you leverage technology to reduce waste across industries, Gorra said. 5/4 @ 1 PM ET REGISTER NOW! I was told I would receive payment in 2-3 business days. Gorra likens it to a Kelley Blue Book for bags (instead of cars), because it's a very similar concept. I had terrible experience with them ! Rebag works with both A-lister influencers like Chiara Ferragni and as well as those who have smaller followings, for example. Our Rebag purses review discovered many micro and small purses including bowler, clutches, buckets, clutches, shoulder bags, crossbody bags, satchels, wallets and waist bags. The bag features a textured mocha brown background with beige monogram letters and handles with a tan fabric interior. Press. Rothschild & Co worked in collaboration with Rebag on this round. Since 2014, the digitally native com pany has opened retail locations in New York, Los Angeles, Greenwich and Miami. When typing in this field, a list of search results will appear and be automatically updated as you type. Seed, Series A, Private Equity), Alternate or previous names for the organization, Whether an Organization is for profit or non-profit, General contact email for the organization. With Clair Trade, you can buy and sell items in one transaction, and only pay for the difference. Theyre investment pieces meant to be held on to for years and perhaps even handed down to future generations. If you're questioning the authenticity of the bags on the site, Rebag outlines the methods its team uses to spot a fake. Rebag also has an app, which you can download on your smartphone to speed up the buying or selling process or to just browse the beautifully curated selection whenever. We're not profitable, but we're pretty close, Gorra said. As for further growth, Gorra said Rebag will invest in growth marketing, especially now that the stores, which served as an entree to a customer group who didnt always shop for luxury online, arent open for business. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Operator of an e-commerce platform intended to offer second-hand luxury handbags. *** already has all the information they need from us to see if they can find any more information. The website shows it fails and the money goes back to my rebag wallet at the same time. Unfortunately we are not able to track a single label that didn't have a package nor it made to the actual *** terminal. 27% of employees would recommend working at Rebag to a friend and 25% have a positive outlook for the business. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. One of them, Rent the Runway, was started by Gorras Harvard Business School buddies Jennifer Hyman and Jenny Fleiss while they were all still in school. To stay on top of all the news impacting your small business, go here for all of our latest small business news and updates. Rebag defines Outlet items as items that have heavy wear throughout, a major defect, or a missing accessory Rebag described the bag on its sale page as Great - creasing on leather, scratches on hardware. Do I need an appointment to submit in-store? This is my first time selling with this company. Gorra worked in finance in Paris and London and eventually came to the States to attend Harvard Business School. SaaS, Android, Cloud Computing, Medical Device), Where the organization is headquartered (e.g. **************************************************************************************************************. The gold hardware, chain strap and details, and pearl accents add a touch of glamor without being showy. However, they offered to buy it back for half the price that I paid. Founded by Charles Gorra, what makes Rebag unique is that for the first time in the industry, it is possible to sell your designer goods and receive . Rebag won't just accept any bag from a luxury brand, either. Kit. I contacted them so many times and nobody would get back to me. Keep in mind. I submitted a return request, but was informed by Rebag that the bag was an outlet item and not eligible for return. All rights reserved. Prompt Service Put Republic Bag to Work for You! Novator and General Catalyst are the most recent investors. You play a major role in how our customers feel when they leave the store. BBB Business Profiles generally cover a three-year reporting period. At first glance, Charles Gorra, the founder of Rebag, appears to be a bit of an entrepreneurial contradiction. RBI@RepublicBag.com, Western Classic Linear Low Density Can Liners, Classic Utility Premium LLDPE Can Liners, Premium: LLDPE Can Liners (Talon, Eagle Talon, TFR), Healthcare Liners Super Tuff LLDPE, High Density Material. Rebag Roosevelt Field is located at 630 Old Country Road, Garden City, NY 11530 on the upper level, open Monday through Saturday from 10:00AM to 9:30PM and Sunday from 11:00AM to 7:00PM. The Amore Flap Leather Strap Shoulder Bag from Dolce & Gabbana is in Very Good Condition. Rebag Total Funding $68.3 M Company summary Overview Rebag is a company that owns and operates an online marketplace for buying and selling luxury handbags. Rebag should be more transparent in describing the Defects or missing accessories in the outlet items they sell, esp if the items authenticity is under question. I keep calling customer service for the last month or so Ive been calling customer service excuse me the last three weeks or so Ive been calling customer service with no real resolution they keep telling me to three business days sometimes 3 to 5 business days and no one is resolving the matter I would like the Better Business Bureau to intervene. Rebag, a destination for buying and selling the most coveted designer handbags, watches, jewelry and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. NEW YORK, Aug. 31, 2021 /PRNewswire/ -- On Tuesday, August 31, Rebag, the authority for buying, selling, and trading luxury will launch the Rebag Outlet, a selection of off-price designer items. The bag is the same price as the brand new bag. A claim was issued to Rebag on February 7th. If you havent watched Mean Girls, thats probably a good thing. Press. That is its proprietary software called Clair (which stands for Comprehensive Luxury Appraisal Index), which allows consumers to generate a highly accurate price quote for their goods instantly online. Thanks,****** ****, Purchased an advertised authentic Prada bag from Rebag. Rebag's entire business model centers around selling designer backs that have been pre-used. View contacts for Rebag to access new leads and connect with decision-makers. 2023 PitchBook. Clair, a powerful, proprietary software, is short for Comprehensive Luxury Appraisal Index for Resale and is equipped with a universal taxonomy and condition grades that act as a standard pricing reference for resellers worldwide. Yet, for many, the appeal of luxury handbags is undeniable. By reselling its luxury handbags anywhere from 40% to 70% off their original retail price, Rebag aimed to tap into a small but lucrative part of the overall $316 billion global luxury market, which has grown 10% per year since 2015 and reached $29.2 billion in 2019, according to Bain estimates. Rebag accepts returns in the US, though they have some terms and conditions. During our authentication process, we discovered some inconsistencies when comparing this item to authentic reference items. Best of all, you get to keep 100% of the quoted price once you send the bag in to be resold. Rebag buys the bags (and now accessories) outright from clients who want to sell. Please let us know if we can help with anything else. Plus, I love storing my computer in a messenger bag instead of trying to fit it into a regular purse. Learn more. Attached is the screenshot of their explanation.I requested a full refund for my purchase, but Rebag denied my request. Note that it can take 2-3 business day to reflect on your bank account. "This latest round of funding will allow us to further develop our technology and launch features that democratize access to information and create an ecosystem that benefits consumers and retailers alike.". My Rebag purses review will take an in-depth look at the brand and its products, customer ratings, promotions, and more to help you decide if their products are worth the buy. Its available at the Miami store in midtown. The company's platform and stores offer curated and pre-owned luxury handbags and clutch bags through its online shopping portal as well as outlets, enabling women to sell their used designer handbags. The return policy is unacceptably short. Recent store openings include locations in Greenwich, Connecticut and Beverly Hills, California, both of which integrate Rebag's physical signature store environment with a seamless and on-the-go experience, with more planned for 2022. But when Gorra arrived in the U.S. in 2012, the country was just emerging from the 2008 recession that leveled low blows to the high-end market, decimating its department store sales and proffering a swift kick below the (crocodile leather) belt to luxury brands the world over. Required fields are marked *, This field is required And I took it from there.. Complaint Type: Problems with Product/Service. These roles will provide administrative support by performing clerical duties (e.g., filing, keying, faxing), entering data and extracting data from multiple systems. BBB Business Profiles may not be reproduced for sales or promotional purposes. On 2/9/23, I purchased a Bottega Veneta bag from Rebag for $2,524.50. continues to be performance and versatility. Get the full list, Morningstar Institutional Equity Research. Rebag is funded by 23 investors. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Our **************** team just reached out to you directly requesting pictures of this claim so we can do a proper investigation. LEARN MORE. Full-Time. Gorra is bullish on Rebags expansion. The Clair Technology Suite includes: Rebag will also use the round to scale its tech-enabled brick-and-mortar business. As of today, Rebag has not responded. real person. The hardware is gold and ties everything together. I looked into promotions & discounts and was delighted to find that if you sign up, you are eligible to receive $200 off of your first Rebag purchase. They receive products and showcase them on Instagram on a monthly basis. Fashion retail was ripe for disruption, and the downturn spawned a whole new class of entrepreneurs: those who rent the goods instead of sell them. Thank you. Nous sommes dsols pour la gne occasionne. No resolution and no help and I would like my payment of $500. 1615 H Street, NW Then it's a bit of lifes coincidences that I met Jenn and Jenny, and they got me into the [world of circular fashion]. You can shop the site by collection, price, brand, color, and more. After reviewing all the documents and terms for this submission order, we are not able to anything else here. I am lead to believe Rebag knew they may have purchased and vetted an inauthentic bag, but were willing to pass it on to an unwitting customer. Domestic Shipping Information What is Rebag's Return Policy? Rebags sales are up more than 50% year to date versus last year. The interior leather patch is missing the embossed BOTTEGA VENETA Made in ***** stamp. Get it while its hot! With over 50 designer brands and tens of thousands of items to shop, Rebag is the ultimate destination for refreshing your closet or unloading once-loved items from your collection. You do not have a receipt for handing these items to *** and the screenshot you provided from the *** store confirms that whatever might have been handed had 0 weight. After graduating from Colgate University with a degree in Creative Writing and Political Science, Remi joined Business Insider to help readers find the best products worth buying. They should not be in business. Rebag, the authority on buying, selling and trading luxury goods, is currently one of the fastest growing retailers in the US and has established itself as a leader in the luxury re-commerce space. ********************** states on its website We certify every item and offer 7-day returns for any reason. message, please email This is exactly what comes to mind when I think of an investment piece. Here are some relevant resources:Return policy:**************************************************************************************************************How to get a quote for your item:******************************************. Want to read more? This case will now be handled by our Fraud Prevention team. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Theres also splitting and cracking on the strap wax edges and scratches on the hardware. This shade pairs really well with outfits in white, navy, beige, camel, and even with bold amethyst or fuschia. om ons te informeren over dit probleem. In 2020 and 2021, Rebag was named one of Fast Company's Most Innovative Companies. I have not been paid nor contacted with an update. BBB is here to help. About Rebag:Rebag, the authority on buying, selling and trading luxury goods, is currently one of the fastest growing retailers in the US and has established itself as a leader in the luxury re-commerce space. Other models of the Neverfull Monogram Tote are available in Great Condition for $1490 and $1580. I accepted a quote to sell my Chanel Medium Double Flap purse and dropped it off in person on April 15th. It is possible that you might have adhere the label to another package you might have sent that day and it was a double scan. See details. Wir entschuldigen uns fr die Umstnde. Best of all, you get to keep 100% of the quoted price once you send the bag in to be resold. If I do not receive my payment for this highly valuable bag by EOD tomorrow, April 25th, I will involve my lawyer for lethal action. Founded by Charles Gorra, what makes Rebag unique is that for the first time in the industry, it is possible to sell your designer goods and receive instant payment. U.S. Chamber of Commerce This isnt surprising because watches and jewelry are highly-collectible categories which hold value, whereas clothing tends to be more time-sensitive, said Danziger. There are strict guidelines on what condition bags must be in in order to be accepted. We highlight products and services you might find interesting. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more. Check out these preowned luxury brands: Dont ever do business with Rebag. Commerce. I bought a bag that was rated to be in great condition. After receiving my cash down payment I noticed that I received a side credit for my two handbags instead of having them returned as originally requested. In 2020 and 2021, Rebag was named one of Fast Company's Most Innovative Companies. As a buyer, Rebag makes the process easier for you, too. People love luxury handbags, but for many, the price is a huge obstacle. For all orders of or above $500, shipping is free and for orders below $500, shipping is $20. So, its pretty significant given the current environment, he said. Its still classified as in Very Good Condition. extruded film products. I received a shipping label and shipped my two items per trade guidelines. Founded in 2014, Rebag is the authority in buying, selling, and trading luxury accessories including handbags, fine jewelry, watches, and small leather goods. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale. Shipment fees will not be refunded. Rebags internal analysis estimates that only one out of 10 owners of luxury merchandise are currently reselling their goods. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. It could be reducing fashion waste, he said. Resolved of my mistake, I decided to consign the bag to *************. NEW YORK, Dec. 15, 2021 /PRNewswire/ -- Rebag, the authority for buying, selling and trading luxury, announces $33 million in a Series E funding round, led by private equity firm Novator, with participation from existing investors including General Catalyst. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The leather is softer, the structure sturdier, and many of the designs iconic. Get the full list, To view Rebags complete board members history, request access, Youre viewing 5 of 46 investors. It would also add an attractive, sophisticated touch to a dress or skirt ensemble. The process, Gorra noted, is not completely automated. . continues to be performance and versatility. The classic Chanel CC monogram, zipper, and gold hardware really elevate the piece. Rebag has an overall rating of 2.4 out of 5, based on over 51 reviews left anonymously by employees. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised $68m. para nos informar sobre o problema. Your email address will not be published. The estimated retail price of this purse is $1,995 marked down significantly and offered for $1,360. Click on an address to check for a stores special or holiday hours. How is this an authentic Bottega Veneta bag with it missing a key tag that is in all Bottega bags? Last December, the company launched its first "Rebag Bar" inside The Shops at Columbus Circle in New York City, a micro version of its traditional store offeringa gateway to the Rebag ecosystem through a personalized digital shopping journey. If you buy them, we get a small share of the revenue from the sale from our commerce partners. Sell within six months and get 75% back, 12 months 70% all in Rebag site credits. Rebag sells authentic second-hand bags from the most sought-after brands. April 27, 2023. The items that have the most appeal in the secondhand market are watches and jewelry, she said. But until the proper proof or receipt of the handoff is provided, there is not much else we can do to help with this. If you're considering a career with us, come and check out our current career opportunities available. Id encourage you to go back to the website and keep your eye out for a Rebag promo or discount code. It arrived on 3/19. Now, with the pandemic and attendant economic fallout, consumers are turning to sites like Rebag even more, according to luxury expert Pam Danziger, founder and president of Unity Marketing. You may be wondering, how does selling on Rebag work? Please help us protect Glassdoor by verifying that you're a The City Giant Studs Leather Bag from Balenciaga has such an interesting aesthetic, and since its a dark neutral, it can match with many outfits. We buy inventory. Se continui a visualizzare Funding. We've reviewed your complaint in depth. Rebag NYC - Soho 390 W Broadway, New York, NY, 10012 Monday: 10AM - 6PM Tuesday: 10AM - 6PM Wednesday: 10AM - 6PM Thursday: 10AM - 6PM Friday: 10AM - 6PM Saturday: 10AM - 6PM Sunday: 12PM - 6PM See Inventory Rebag NYC - Westfield World Trade Center 185 Greenwich St, Oculus Balcony, Suite 29, New York, NY, 10007 There is some heavy wear and discoloration on the base plus on the opening trim corners and handles. At each "Clair Corner," customers can use a self-service kiosk to receive an instant price quote on the item they are selling via the Clair by Rebag software suite. Louis Vuitton Artsy Monogram Leather Handbag, Dolce & Gabbana Amore Leather Flap Shoulder Bag, Chanel Front Pocket Crumbled Calfskin Waist Bag, Wide selection of styles and designer brands, Ability to buy, sell and exchange with perks for Rebag credit, Honest reviews of bag details on the website. Rebag. Rebag is the seller of luxury bags and accessories, giving customers the option to purchase or sell their used pieces. When one thousand dollars can pay your rent and then some, it can seem excessive to drop that money on a single purse. , Contributor, amid consumers healthy appetite for sustainable, eco-conscious resale goods, 11 Entrepreneurs Reveal the Tech Tools They Can't Live Without, Doing Business As: What It Means to Register a DBA, Understanding the IPO Process and How It Works, 10+ Resources and Funding Opportunities for AAPI-Owned Businesses, Media The brands expansion into accessories follows Rebags $15 million Series D funding, which was sealed at the height of the COVID-19 pandemic in May, bringing the companys total funding to $68 million. Customer service assured me that this is part of the process and that I will receive both handbags back to give it 3 to 5 business days which I did I called back after the 3 to 5 business days and realize that they still are not returning my handbags so I mentioned to them that if they want to keep the handbags, they can go ahead and pay me out as a cash out rather than a store credit I found out that they werent able to do that that I would be able to Get a cash out but at a much lower amount so I decided to keep site credit for one handbag Louis ******* braided handle metis and to have the multi color pochette returned they sent a new email wanting to clarify, which I did clarify please see email sent March 6 stating that yes I want my other handbag return I have not heard from them. These Rebag shipments will take 3-5 business days from the order date. The sought-after white leather Amore Leather Flap Shoulder Bag is perfect for a memorable, fancy occasion like a wedding or fancy baby shower. That's when you turn to Rebag, a site that lets you buy and sell authentic designer handbags. Over the past year, Rebag has modified its traditional retail model, integrating high-tech touchpoints throughout the store aimed at providing consumers with a truly immersive retail experience, in a more compact format. Why have I not been given any updates? Could you help me with it? Its a lot of money to spend on a bag that was barely in good enough shape to be used without falling apart. ein Mensch und keine Maschine sind. You might be the first, last, and sometimes only associate a customer interacts with. BBB Business Profiles are subject to change at any time. Their latest funding was raised on Dec 15, 2021 from a Series E round. The bag has creases on the exterior and darkening, plus scuffs and watermarks on the leather trims and handles. Because it's well-organized, well-presented, and well-curated Rebag is sure to make any hangbag aficionado swoon. Others require that sellers submit multiple photos of an item to vet its authenticity. Everyone said give me 1-2 business days, we are waiting on ***. I tried to ignore it, but it's really bothering me that they are able to limit exchanges or returns in this way. los inconvenientes que esto te pueda causar. Balenciaga never disappoints, in my opinion. Some companies require that sellers first mail in their sale items for vetting by on-staff authentication experts before theyre accepted for sale, a process that can take days. It could be reducing time. The premium pieces range from timeless classics like signature Louis Vuitton monogrammed purses, to more eclectic and vibrant ones from designers like Dolce and Gabbana. This seems like a great way to get your money back and continue switching up your style, but were just getting started in this Rebag purses review, so hold on to your opinions before we explore the brand in full. Disclosure: This post is brought to you by the Insider Reviews team. Si continas viendo este mensaje, Once Rebag has received the return, you will get a refund to your original payment method within 10-15 business days. As the customer I shouldn't have to wait 3 extra weeks for my refund due to customer service team not doing their jobs in a timely manner and providing *** with the necessary documentation. Since joining the team in 2018, Remi has reviewed hundreds of products and interviewed founders of industry disruptors, such as direct-to-consumer startups. Now I cant use or sell it without the belt. Danziger noted that the accessories category should be just as successful for the brand. In 2017 alone, Millennials contributed to an 85% surge in the sector. message, contactez-nous l'adresse Therefore customers should be warned that Rebag assumes no responsibility for goods in transit to their facility which is incredibly misleading.
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